Party/Wedding Decoration Rental Information
and Frequently Asked Questions
9912 Hosier Street, Newport News, VA 23601
CLOSED..12/21/18 - 1/2/18
Christmas and New Years
Q: Where do I see party and wedding decoration prices?
A: Click the red link labeled "Click here to print "Decor Rental Price List"" on the right side just above this answer.
Q: How can I get a quote for the decorations I need for my event?
A: Use the "contact us" link, fill out the form completely, and Event Central will send you a quote via email for the items you list.
Email is faster than telephone, since we are so busy.
Q:How soon should I book my decor rentals for my event?
A: For best availability, as soon as you know you need them.
Q: How much is the first payment?
A: 35% of the total.
Q: When is the final payment due?
A: 15 days prior to event date.
Q: Can I make changes to the contract after I make the first payment?
A: Yes, final changes are due at the same time as final payment. 15 days prior to event date.
Q: Can I cancel my contract, if I change my mind?
A: Yes. There are no refunds issued. A credit will be issued for future decor rentals.
Q: Can I change the date on my contract, if I need to reschedule?
A: Yes. We will check availability of the items on your contract for the new date.
Q: When can I pickup the decor rentals I ordered?
A: Under normal conditions, pickup is Friday 10a-6p and return is Monday 10a-6p.
Q: What is the procedure for picking up the decor rentals I ordered?
A: Go to pickup area at rear of Event Central. Go in door. Give contract name to warehouse worker. Count all items on contract. Load out.
Q: Do I need my original paperwork when I come?
A: No. The warehouse will have a copy as long as the contract has a "0" balance.
Q: Do you offer delivery and pickup service?
A: No, but there are other companies located inside Event Central that offer delivery, setup, removal, and pickup services.
Q: Can I have someone else pickup my decor rentals for me?
A: Yes. They will be required to count all items at pickup before loading.
Q: Why am I required to count all the items on my contract before they are loaded?
A: Event Central wants you to get all the items you ordered. Our warehouse workers are human and can miscount. By having you count, an additional step is in place to verify you receive all items you paid for and the condition of those items.
Q: What if I find something broke or missing at the time of pickup?
A: Bring any discrepancies to the attention of the warehouse worker and we will do our best to rectify the situation. (Please do so kindly.)
You will be required to sign, before loading, that all items are correct and in good condition.
Q: What happens if I am missing an item when I return my decor rentals?
A: You will be required to pay the replacement cost (either 5x or 10x the rental cost) for that item.